Calling it Quits
In an industry comprised of 40,000+ cleaning contractors there is no shortage of janitorial service choices. The struggle for facility managers occurs when they stumble upon one of the contractors that fail to meet expectations either intentionally in an attempt to increase margins or unintentionally due to lack of experiences. The question is when is enough, enough?
What’s the Problem?
You might be fed-up with your current contractor but why? If there is a service issue have you brought it to the attention of your account manager? If the answer is “no” that should be your first step. No contractor is infallible; if you communicate your concerns it is possible that the problem can be easily resolved.
If you find yourself receiving the same complaints about missed waste cans or dinghy floors you have legitimate grounds for change.
Is Price the Issue?
How much is too much? Getting the best value is important but often times low price comes at the expense of service. Before jumping ship for minor savings benchmark your current services to determine the real value/cost of your current contract.
Is it worth the hassle?
Contract transition is never entirely hassle-free. In the best situation you will still have contracts to review and paperwork to sign. In the worst situations you find yourself embroiled in chaos as your new and “improved” contractor fights to get up to speed.
To evaluate potential replacements ask direct questions about the transition process. If you get vague answers or the question is avoided altogether you might be in trouble.
Before Sending the Termination Letter
Select your next cleaning contractor, check references and meet your account manger.
Make sure you have reviewed your cleaning contract. Many contracts require you give your contractor 30-days to take corrective action, if this is the case be sure to document any service shortcomings.