Banner Health Launching Virtual Waiting Room

By Cathy Jakicic

Facilitiesnet

Phoenix-based Banner Health is launching a virtual waiting room across its Banner Medical Group practices, according to Fierce Healthcare.

COVID-19 is expected to bring changes to maintain social distancing guidelines.

Banner Health is using mobile chatbots to help patients remotely complete the paperwork and check-in processes for medical appointments before they step into the clinic.

The virtual waiting room is being used for telehealth visits and in-person appointments to support COVID-19 social distancing guidelines and allow patients to safely access care.